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At ShopClues.com, we are extremely proud of our commitment to protect your privacy. We value your trust in us. We will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to friends and family. Please read the following policy to understand how your personal information will be treated as you make full use of our App.
ShopClues.com promises that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time we may reveal general statistical information about our Web App and visitors, such as number of visitors, number and type of goods and services purchased, etc. Your trust and confidence are our highest priority.
When you use our App, we collect and store your personal information from you. Our primary goal in doing so is to provide a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our App to make your experience safer and easier. Importantly, we only collect personal information about you that we consider necessary for achieving this purpose. Although, you can use certain features of the App without telling us who you are or revealing any personal information about yourself, when you download the App we collect device related information pertaining to your mobile phone including, but not limited to, the type of mobile device you use, your mobile device's unique device ID/imei number, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use ('Automatically Collected Account(s) Information'), your all email ID’s , name, google advertisement ID , android ID irrespective of whether you register yourself on the App, once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the App. The identification of the IP address helps diagnose problems with our server, to administer our App and to gather broad demographic information.
We may also automatically track certain information about you based upon your usage of our App. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information may be compiled and analyzed on an individual or aggregated basis depending on the nature of the internal research for the intended service to the users of the App. This information may include the products and pages you have viewed on the App, your mobile phone information, and your IP address. We also use this information to send you offers and other communications on the interests expressed by you previously and buying pattern and behavior of other users, who you may know, on the App on an anonymous basis. Similarly, information collected on your buying pattern and behavior on the App will be shared with other users, who you may know, on an anonymous basis.
We collect data about your usage on the App to also help analyse our page flow, measure promotional effectiveness and promote trust and safety. The analysis of this data can also help us provide information that is targeted to your interests. If you choose to buy on the App, we collect information about your buying behaviour to customize user experience on the App.
When you visit the App, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within and display a location map with promotional materials. We will not share your current location with other users or partners.
Once you give us your personal information, you are not anonymous to us. To fully use our App, you will need to register using our online registration form, where you may be required to provide us with your name, date of birth, contact number, email id, user id, password, residence / place of business information, billing information, shipping information, bank account details and other personal information as indicated on the forms throughout the App. In case you choose to log in through your social media account, Shopclues shall be entitled to use all corresponding details of your social media account. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the App. You may provide us with your ShopClues.com registered user ID.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the App, we may collect such information into a file specific to you. If you register for the App on another web App or use a web App providing a service for ShopClues or a web App that helps facilitate your activity on the App, that web App may provide personal information about you and your transactions back to us. As a registered user of the App you may be required to share some personal information with Shopclues in order to transact on the App. Personal information may include your registered mobile number , messages on your registered mobile numbers. We may use the messages to auto read the OTP sent on your number by Shopclues’ third party vendors in order to validate your transaction.
Additionally, you may encounter similar data collection devices on certain pages of the App that are placed by third parties. We do not control the use of such devices by third parties.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the App, we may collect such information into a file specific to you.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like pin code, age, or income level). We use this data to tailor your experience of our App, providing you with content that we think you might be interested in and to display content according to your preferences.
Once you upload images during chats and or upload some photo while filing product return or for some other purpose, you grant us the access to your device’s camera and photo gallery. We do not retain your device images in the ordinary course of providing our Services to you. Your messages are stored on your own device temporarily, to improve performance and deliver media messages more efficiently.
We collect and use the following to uniquely identify you and provide you with an enhanced customer experience across various channels like social media, email etc.:
a. Email addresses
b. Android ID
Further, we also collect and use your Google registration ID to send you customized push communications.
We may also use your information to deliver information to you that, in some cases, are targeted to your interests, such as new services and promotions. The following are examples of some categories of persons to whom we would share your information with from time-to-time.
b. Further, if you explicitly agree to share your information with such third-party advertising companies who advertise on Shopclues.com, we shall share your name, contact or such other information with third parties.When you install the app, Shopclues.com reserves the right to collect the list of apps installed on your phone or such other information available on your phone and use or share such information with third party.
c. ShopClues.com may also aggregate (gather up data across all user accounts) personally identifiable information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes.
a. When a user lists a classifieds advertisement, and the advertisement receives an expression of interest by the interested user, the interested user will be provided the contact information of the user listing the advertisement as provided in that user's registration form.
b. When a user expresses an interest in a classifieds advertisement, the user who has listed the advertisement will be provided the contact information of the interested user as provided in the interested user's registration form.
In order to facilitate interaction among all ShopClues.com members (buyers, sellers, services providers such as payment gateway and third party logistic partners) , our App allows you to access other users' contact information. Further, as a seller you will be sent via email the ShopClues.com registered user ID email address and other information, and as a buyer or winning buyer you will be sent via email the ShopClues.com registered user ID email address and other information of the seller. By entering into our User Agreement, you agree that, with respect to other user's personally identifiable information that you obtain through the App or through a ShopClues.com-related communication or ShopClues-facilitated transaction, ShopClues.com hereby grants to you a license to use such information only for: (a) ShopClues.-related communications that are not unsolicited commercial messages, (b) using co-branded services offered through ShopClues.com (e.g. insurance, shipping and fraud complaints), and (c) any other purpose that such user expressly opts into after adequate disclosure of the purpose(s).In all cases, you must give users an opportunity to remove themselves from your database and a chance to review what information you have collected about them. In addition, under no circumstances, except as defined in this Section, can you disclose personally identifiable information about another user to any third party without our consent and the consent of such other user after adequate disclosure. ShopClues.com and our users do not tolerate spam. Therefore, without limiting the foregoing, you are not licensed to add a ShopClues.com user-even a user who has purchased an item from you-to your mail list (email or physical mail) without their express consent after adequate disclosure.
Children are not eligible to use our App and we ask that minors (under the age of 18) do not submit any personal information to us. If you are under the age of 18, you cannot buy or sell any items on the App. If you wish to purchase or sell an item on the App such purchase or sale may be made by your legal guardian or parents who have registered as users of the App provided that such purchase or sale is not in relation to any adult material/mature audience items displayed on the App, the sale or purchase of which to/by minors is strictly prohibited
To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on ShopClues.com, your ShopClues.com registered user ID and Password are required in order to access your profile information.
We will retain User provided data for as long as you use the App and for a reasonable time thereafter. Please note that some or all of the User Provided Data may be required in order for the App to function properly. If you wish to stop us from collecting any Personal information or other data, you may uninstall the App.
All the information provided by you as set forth above, may be used for data analytics, market research, analyzing trends in the market, providing services to you and for other commercial purposes herein not mentioned and you hereby convey that you have no-objection to the use of your data provided by you as contemplated hereinabove.
Our App may link to other websites that may collect personally identifiable information about you. Shopclues.com is not responsible for the privacy practices or the content of those linked websites.
Name and address of the entity collecting and retaining Your Information shall be the contracting entity stated in the ShopClues.com User Agreement
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are published herewith.
Clues Network Private Limited
Plot No. 112, Sector – 44, Gurgaon 122003
CIN No. – U52590HR2011PTC055841
E-mail ID – email@example.com Phone No. - 0124-4414888